TRAVEL ADVISORY




UnionPay Service Interruption on Google Chrome



Due to a technical glitch, Malaysia Airlines would like to advice all customers to avoid using Google Chrome temporarily and instead use other browsers when purchasing tickets via UnionPay.

This is to ensure a smooth transaction.



Malaysia Airlines regrets any inconvenience caused.




Upgrading works at Malaysia Airlines Regional and Domestic Golden Lounges at Kuala Lumpur International Airport

To provide Malaysia Airlines guests with a better travel experience, we will be upgrading our Regional and Domestic Golden Lounges at Kuala Lumpur International Airport. While our lounges are closed for the enhancement and renovation works, we will provide alternative lounge facilities and arrangements for our guests during this period. You can find the details below:



Regional Golden Lounge at Main Terminal Building
Under renovation effective 12 May 2017. 

During the closure, Business Class guests, Enrich Platinum, Gold and oneworld members can use either of the following lounges:

a) Malaysia Airlines International Golden Lounge at the Satellite building, located close to the Aerotrain (Operating 24 hours)

b) Malaysia Airport CIP lounge located at the Mezzanine floor, Satellite Terminal, located close to Gates 31-37 (Operating hours: 6:00 am to 10:00 am and 6:00 pm to 10:00 pm)

Facilities available at Malaysia Airport CIP lounge:

  • Light Refreshment
  • Lounge seating
  • Wi-fi
  • Flight information display, newspapers and magazines

Please note the following facilities are not available at Malaysia Airport CIP lounge:

  • Muslim prayer room (Surau)
  • Toilet and shower facilities

However, the nearest toilet is located just opposite the Malaysia Airport CIP lounge and our Muslims guests may utilize the public Surau located nearby the lounge (approximately 1 minute walk from Malaysia Airport CIP lounge).

oneworld members can also use other alternative oneworld lounges at the airport.



Domestic Golden Lounge
Under renovation effective 3 Jul 2017.  

During the closure, Business Class guests, Enrich Platinum, Gold and oneworld members can use the following temporary lounge:

B3 Area temporary lounge located at B3 Gate Domestic Main Terminal Building

(Operating hours from 5:00 am to 12:00 am)

Facilities available at B3 Area:

  • Light Refreshment
  • Lounge seating
  • Wi-fi
  • Flight information display, newspapers and magazines

Please note the following facilities are not available at this alternative temporary lounge:

  • Muslim prayer room (Surau)
  • Toilet and shower facilities

However, the nearest toilet is located just outside the B3 Area Lounge and our Muslims guests may utilise the public Surau located near the transfer desk of Malaysia Airlines Gate A section (approximately 5 minutes walk from B3).



We apologise for the inconvenience caused during this upgrading period.

For more information, please write to customer@malaysiaairlines.com










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